Article,

Social informatics: Perspectives, examples, and trends

, and .
Annual Review of Information Science and Technology, 36 (1): 427--465 (2002)
DOI: 10.1002/aris.1440360111

Abstract

What is social informatics? What are the problems, methods, and domains that help define social informatics research? What are the common findings that arise from this work? What does social informatics research provide for those who participate in the practice and conduct of research in the various fields that are information science? In this chapter, and responding to questions posed above, we do the following: 1. Define and explain what we, and others, mean by the term “social informatics” (Kling, 1999; 2000; Sawyer & Rosenbaum, 2000; Kling, Crawford, Rosenbaum, Sawyer, & Weisband, 2001). 2. Survey recent social informatics literature. This is an analytic survey, organized both by several common findings and by levels of analysis. In this survey we also expand on the work of Bishop and Star (1996) in ARIST, moving from the focal area of digital libraries to showcase the broad array of computing domains where social informatics inquiry is being pursued. 3. Discuss emerging trends, opportunities, and unexplored issues that social informatics highlights for curriculum development, practice, and research. Thus, this chapter serves as an introduction to social informatics, as an illustrative survey of current trends and relevant contemporary research, and as a discussion of emerging trends. As we discuss here, social informatics is neither a theory nor a single domain. Social informatics research spans disciplines and research domains. Our particular interest in the relationships between uses of information and communication technologies (ICTs) and organizational effects determines the literatures we cite and examples we present.

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