%0 Book %1 GVK32498667X %B Critical perspectives on work and organisations %C Basingstoke u.a. %D 2001 %E Sturdy, Andrew %I Palgrave %K Aufsatzsammlung Customer_services Kundendienst Management %T Customer service %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+32498667X&sourceid=fbw_bibsonomy %@ 0333946073

@book{GVK32498667X, added-at = {2009-08-21T11:32:45.000+0200}, address = {Basingstoke [u.a.]}, biburl = {https://www.bibsonomy.org/bibtex/20f07a262ab318c95511657a00c325211/fbw_hannover}, editor = {Sturdy, {Andrew}}, interhash = {ad8f5c87905bcea069221c186a621675}, intrahash = {0f07a262ab318c95511657a00c325211}, isbn = {0333946073}, keywords = {Aufsatzsammlung Customer_services Kundendienst Management}, pagetotal = {XI, 215}, ppn_gvk = {32498667X}, publisher = {Palgrave}, series = {Critical perspectives on work and organisations}, subtitle = {empowerment and entrapment}, timestamp = {2009-08-21T11:33:03.000+0200}, title = {Customer service}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+32498667X&sourceid=fbw_bibsonomy}, year = 2001 }