Inproceedings,
Building a call center in 2 days: how a world class support center responds to crisis.
T. Mattauch, R. Hatoum, and H. Pettit.SIGUCCS, page 97-100. ACM, (2012)
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- BibTeX key
- conf/siguccs/MattauchHP12
- entry type
- inproceedings
- booktitle
- SIGUCCS
- year
- 2012
- pages
- 97-100
- publisher
- ACM
- crossref
- conf/siguccs/2012
- ee
- https://doi.org/10.1145/2382456.2382478
- isbn
- 978-1-4503-1494-7
- url
- http://dblp.uni-trier.de/db/conf/siguccs/siguccs2012.html#MattauchHP12
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- please select -%0 Conference Paper
%1 conf/siguccs/MattauchHP12
%A Mattauch, Thomas J.
%A Hatoum, Rami
%A Pettit, Hannah W.
%B SIGUCCS
%D 2012
%E Rhodes, Carol
%E Brouilette, Gordana
%E Fritsche, Gale D.
%E Stewart, Cindy
%I ACM
%K dblp
%P 97-100
%T Building a call center in 2 days: how a world class support center responds to crisis.
%U http://dblp.uni-trier.de/db/conf/siguccs/siguccs2012.html#MattauchHP12
%@ 978-1-4503-1494-7
@inproceedings{conf/siguccs/MattauchHP12,
added-at = {2018-11-06T00:00:00.000+0100},
author = {Mattauch, Thomas J. and Hatoum, Rami and Pettit, Hannah W.},
biburl = {https://www.bibsonomy.org/bibtex/266caf87543793f51165d8f4b7f9bc211/dblp},
booktitle = {SIGUCCS},
crossref = {conf/siguccs/2012},
editor = {Rhodes, Carol and Brouilette, Gordana and Fritsche, Gale D. and Stewart, Cindy},
ee = {https://doi.org/10.1145/2382456.2382478},
interhash = {b1b43803611038d4a8b324b6ede33f38},
intrahash = {66caf87543793f51165d8f4b7f9bc211},
isbn = {978-1-4503-1494-7},
keywords = {dblp},
pages = {97-100},
publisher = {ACM},
timestamp = {2024-04-09T16:12:24.000+0200},
title = {Building a call center in 2 days: how a world class support center responds to crisis.},
url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs2012.html#MattauchHP12},
year = 2012
}