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%0 Journal Article
%1 Klingner.2015
%A Klingner, Stephan
%A Pravemann, Stephanie
%A Becker, Michael
%D 2015
%J Benchmarking: An International Journal
%K all
%N 2
%P 238--253
%R 10.1108/BIJ-04-2013-0047
%T Service Productivity In Different Industries -- An Empirical Investigation
%V 22
@article{Klingner.2015,
added-at = {2017-11-17T12:40:26.000+0100},
author = {Klingner, Stephan and Pravemann, Stephanie and Becker, Michael},
biburl = {https://www.bibsonomy.org/bibtex/249955d85bfeb5c5f1084541fb0454bfb/klingner},
doi = {\url{10.1108/BIJ-04-2013-0047}},
interhash = {b546d07bfe3b2b66d00a150992afa45e},
intrahash = {49955d85bfeb5c5f1084541fb0454bfb},
journal = {Benchmarking: An International Journal},
keywords = {all},
number = 2,
pages = {238--253},
timestamp = {2017-11-17T12:40:26.000+0100},
title = {{S}ervice {P}roductivity {I}n {D}ifferent {I}ndustries -- {A}n {E}mpirical {I}nvestigation},
volume = 22,
year = 2015
}
