%0 Conference Paper %1 conf/spice/Cater-SteelTTRS13 %A Cater-Steel, Aileen %A Tan, Wui-Gee %A Toleman, Mark A. %A Rout, Terry %A Shrestha, Anup %B SPICE %D 2013 %E Woronowicz, Tanja %E Rout, Terry %E O'Connor, Rory V. %E Dorling, Alec %I Springer %K dblp %P 188-198 %T Software-Mediated Process Assessment in IT Service Management. %U http://dblp.uni-trier.de/db/conf/spice/spice2013.html#Cater-SteelTTRS13 %V 349 %@ 978-3-642-38832-3

@inproceedings{conf/spice/Cater-SteelTTRS13, added-at = {2014-10-15T00:00:00.000+0200}, author = {Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark A. and Rout, Terry and Shrestha, Anup}, biburl = {https://www.bibsonomy.org/bibtex/22f740b001c41894e0b0cc28d73a255d7/dblp}, booktitle = {SPICE}, crossref = {conf/spice/2013}, editor = {Woronowicz, Tanja and Rout, Terry and O'Connor, Rory V. and Dorling, Alec}, ee = {http://dx.doi.org/10.1007/978-3-642-38833-0_17}, interhash = {d04c7cf99492898c4fe0295fef47e0d8}, intrahash = {2f740b001c41894e0b0cc28d73a255d7}, isbn = {978-3-642-38832-3}, keywords = {dblp}, pages = {188-198}, publisher = {Springer}, series = {Communications in Computer and Information Science}, timestamp = {2015-06-18T22:01:38.000+0200}, title = {Software-Mediated Process Assessment in IT Service Management.}, url = {http://dblp.uni-trier.de/db/conf/spice/spice2013.html#Cater-SteelTTRS13}, volume = 349, year = 2013 }