%0 Book %1 Kern2009 %A Kern, M Kathleen %C Chicago %D 2009 %I ALA %K Referencia Servicios_digitales %T Virtual reference best practices: Tailoring Services to Your Library %U http://www.alastore.ala.org/SiteSolution.taf?\_sn=catalog2&\_pn=product\_detail&\_op=2582 %@ 978-0-8389-0975-1

@book{Kern2009, added-at = {2015-05-04T22:06:34.000+0200}, address = {Chicago}, author = {Kern, M Kathleen}, biburl = {https://www.bibsonomy.org/bibtex/201598541bb70d708cb3e90a2ff5c4bbe/merlo}, interhash = {e44ead24094b309bbec62d9e867a9977}, intrahash = {01598541bb70d708cb3e90a2ff5c4bbe}, isbn = {978-0-8389-0975-1}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, publisher = {ALA}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Virtual reference best practices: Tailoring Services to Your Library}}, url = {http://www.alastore.ala.org/SiteSolution.taf?\_sn=catalog2\&\_pn=product\_detail\&\_op=2582}, year = 2009 }