%0 Conference Paper %1 conf/cmg/GrummittJ08 %A Grummitt, Adam %A Johnson, Brian %B Int. CMG Conference %D 2008 %I Computer Measurement Group %K dblp %T "Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". %U http://dblp.uni-trier.de/db/conf/cmg/cmg2008.html#GrummittJ08

@inproceedings{conf/cmg/GrummittJ08, added-at = {2019-07-17T00:00:00.000+0200}, author = {Grummitt, Adam and Johnson, Brian}, biburl = {https://www.bibsonomy.org/bibtex/229a3d1141f9fad5ed8817dbe70fd6690/dblp}, booktitle = {Int. CMG Conference}, crossref = {conf/cmg/2008}, ee = {http://www.cmg.org/?s2member_file_download=/proceedings/2008/8187.pdf}, interhash = {e7ac9ccd8f24481320374ca0addcd520}, intrahash = {29a3d1141f9fad5ed8817dbe70fd6690}, keywords = {dblp}, publisher = {Computer Measurement Group}, timestamp = {2019-07-18T11:42:37.000+0200}, title = {"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2".}, url = {http://dblp.uni-trier.de/db/conf/cmg/cmg2008.html#GrummittJ08}, year = 2008 }