%0 Conference Paper %1 conf/bled/CrowstonM03 %A Crowston, Kevin %A Massad, Nelson %B Bled eConference %D 2003 %K dblp %P 67 %T Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment. %U http://dblp.uni-trier.de/db/conf/bled/bled2003.html#CrowstonM03

@inproceedings{conf/bled/CrowstonM03, added-at = {2016-11-30T00:00:00.000+0100}, author = {Crowston, Kevin and Massad, Nelson}, biburl = {https://www.bibsonomy.org/bibtex/213d0f2130c21981b0bbf3c0e2d7ecd71/dblp}, booktitle = {Bled eConference}, crossref = {conf/bled/2003}, ee = {http://aisel.aisnet.org/bled2003/67}, interhash = {dc753ef8fd785ba99c56c17ab4fb4bdf}, intrahash = {13d0f2130c21981b0bbf3c0e2d7ecd71}, keywords = {dblp}, pages = 67, timestamp = {2018-07-10T11:38:45.000+0200}, title = {Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment.}, url = {http://dblp.uni-trier.de/db/conf/bled/bled2003.html#CrowstonM03}, year = 2003 }