%0 Journal Article %1 suhadi_2022_7151448 %A Suhadi, %A Yuniar, Nani %A Tawai, Adrian %A Hasmirah, %D 2022 %J GSC Advanced Research and Reviews %K Center Health %N 1 %P 148–154 %R 10.30574/gscarr.2022.12.1.0196 %T The relationship of the quality of health services assurance dimensions with patient satisfaction in health services in Lepo-Lepo Health Centers Kendari City, Indonesia %U https://gsconlinepress.com/journals/gscarr/content/relationship-quality-health-services-assurance-dimensions-patient-satisfaction-health %V 12 %X Background: Currently, Public Health Center are faced with progress in human civilization which demands fast, quality and satisfying health services for customers. To deal with these demands, the Public Health Center should carry out service management engineering following developments in the community. Objective: The purpose of the study was to determine the relationship between the quality of health services on the assurance dimension and patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021. Methods: The type of research used was an analytical survey research with a Cross Sectional Study approach. The study population was 448 patients. The research sample taken was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. Results: The results showed that there was a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City, with a value of p=0.042 (p>0.05). Conclusion: There is a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City.

@article{suhadi_2022_7151448, abstract = {Background: Currently, Public Health Center are faced with progress in human civilization which demands fast, quality and satisfying health services for customers. To deal with these demands, the Public Health Center should carry out service management engineering following developments in the community. Objective: The purpose of the study was to determine the relationship between the quality of health services on the assurance dimension and patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021. Methods: The type of research used was an analytical survey research with a Cross Sectional Study approach. The study population was 448 patients. The research sample taken was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. Results: The results showed that there was a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City, with a value of p=0.042 (p>0.05). Conclusion: There is a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City.}, added-at = {2022-11-16T02:27:37.000+0100}, author = {Suhadi and Yuniar, Nani and Tawai, Adrian and Hasmirah}, biburl = {https://www.bibsonomy.org/bibtex/22eaed2a13b472220cc2567453a419953/gscarrjournal}, doi = {10.30574/gscarr.2022.12.1.0196}, interhash = {5bb7797f59c3d8bb429811c55af558a2}, intrahash = {2eaed2a13b472220cc2567453a419953}, issn = {2582-4597}, journal = {GSC Advanced Research and Reviews}, keywords = {Center Health}, month = jul, number = 1, pages = {148–154}, timestamp = {2022-11-16T02:27:37.000+0100}, title = {The relationship of the quality of health services assurance dimensions with patient satisfaction in health services in Lepo-Lepo Health Centers Kendari City, Indonesia}, url = {https://gsconlinepress.com/journals/gscarr/content/relationship-quality-health-services-assurance-dimensions-patient-satisfaction-health}, volume = 12, year = 2022 }