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Improving individual and organizational performance through communities of practice

, and . GROUP '03: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, page 205--211. New York, NY, USA, ACM, (2003)
DOI: 10.1145/958160.958192

Abstract

Organizations have been increasingly providing communities of workers with resources, time, physical space and collaborative technologies to enhance the exchange and flow of knowledge and information. In this paper the results of a multi-organizational survey of four work-based communities is presented. These results offer insights into the resource usage, time use for various work activities, and reported individual, community and organizational benefits. A descriptive model is developed and discussed to show the relationships between community participation, time use, and individual and organizational outcomes.

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Improving individual and organizational performance through communities of practice

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