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An agent-theoretic approach to computer participation in dialogue

. International Journal of Man-Machine Studies, 39 (6): 965--998 (December 1993)

Abstract

The work reported here integrates an analytical evaluation technique, Programmable User Modelling, with established knowledge elicitation techniques; the choice of techniques is guided by a selection framework, ACRE. The study was conducted in conjunction with an ongoing industrial design project. Techniques were selected to obtain domain knowledge in a systematic way; the rationale behind each choice is discussed. The use of ?negative scenarios? as a means of assessing the severity of usability findings is introduced.

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UCLIC eprints as of October 2008

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