IMPLEMENTING A KNOWLEDGE-BASED TOURISM MARKETING INFORMATION SYSTEM:
THE ILLINOIS TOURISM NETWORK
Information Technolgy and Tourism, (2004)Abstract
The development of knowledge-based tourism business-to-business (B2B)
communities requires the
adoption of a multidimensional, multilevel perspective on system design
that incorporates processes
of knowledge creation and transformation and takes organizational
stages of effective technology use
into consideration. This article illustrates how the Illinois Tourism
Network (ITN) as an example for
an interorganizational, knowledge-based tourism information system/community
has successfully
integrated the management of information and knowledge flows in a
way that appeals to tourism
organizations in different stages of effective technology use and
fosters capacity building among
community members.
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