%0 Book %1 grover95process %A Grover, Varun %A Kettinger, William J. %D 1995 %I Idea Group Publishing %K info.refs.books research.bizInt.bpm cites.pclass business.mgmt %T Business Process Change: Reengineering Concepts, Methods and Tools %U http://books.google.com/books?id=4zWACat367MC

@book{grover95process, added-at = {2010-10-07T11:10:19.000+0200}, author = {Grover, Varun and Kettinger, William J.}, biburl = {https://www.bibsonomy.org/bibtex/2c10b321b5702dc0dd4a436fedfe8e3f7/msn}, interhash = {24ba5b58ce3ccd4f956b01f6873951bc}, intrahash = {c10b321b5702dc0dd4a436fedfe8e3f7}, keywords = {info.refs.books research.bizInt.bpm cites.pclass business.mgmt}, publisher = {Idea Group Publishing}, timestamp = {2010-10-07T11:10:19.000+0200}, title = {Business Process Change: Reengineering Concepts, Methods and Tools}, url = {http://books.google.com/books?id=4zWACat367MC}, year = 1995 }