%0 Journal Article %1 Kawakami2003 %A Kawakami, Alice %A Swartz, Pauline %D 2003 %J Reference Services Review %K Referencia Servicios_digitales %N 3 %P 227--236 %T Digital reference: training and assessment for service improvement %U http://ejournals.ebsco.com/direct.asp?ArticleID=3PD5R0YCL9CMCC1P0RDP %V 31

@article{Kawakami2003, added-at = {2015-05-04T22:06:34.000+0200}, author = {Kawakami, Alice and Swartz, Pauline}, biburl = {https://www.bibsonomy.org/bibtex/24d8bd370e3f1e7bac15a35d311f1db2c/merlo}, interhash = {b630d89d8d474992422de67aacfbee6b}, intrahash = {4d8bd370e3f1e7bac15a35d311f1db2c}, issn = {0090-7324}, journal = {Reference Services Review}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = 3, pages = {227--236}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Digital reference: training and assessment for service improvement}}, url = {http://ejournals.ebsco.com/direct.asp?ArticleID=3PD5R0YCL9CMCC1P0RDP}, volume = 31, year = 2003 }