Enterprise Wikis - Types of Use, Benefits and Obstacles: A Multiple-Case Study - In: 1st International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management
1st International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, 1 (18):
297-309 (2011)Abstract
In this paper we present the results of our explorative multiple-case
study investigating enterprise wikis in three Austrian cases. Our
contribution was highly motivated from the ongoing discussion on
Enterprise 2.0 in science and practice, but the lack of well-grounded
empirical research on how enterprise wikis are actually designed,
implemented and more importantly utilized. We interviewed 7 corporate
experts responsible for wiki operation and about 150 employees supposed
to facilitate their daily business by using the wikis. The combination
of qualitative data from the expert interviews and quantitative data
from the user survey allows generating very interesting insights. Our
cross-case analysis reveals commonalities and differences on usage
motives, editing behaviour, individual and collective benefits,
obstacles, and more importantly, derives a set of success factors
guiding managers in future wiki projects.
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