%0 Journal Article %1 journals/bpmj/BaidyaMG23 %A Baidya, Mehir %A Maity, Bipasha %A Goswami, Susobhan %D 2023 %J Bus. Process. Manag. J. %K dblp %N 7 %P 2147-2166 %T A value-driven touchpoints strategy for managing the customer experience process. %U http://dblp.uni-trier.de/db/journals/bpmj/bpmj29.html#BaidyaMG23 %V 29

@article{journals/bpmj/BaidyaMG23, added-at = {2023-12-10T00:00:00.000+0100}, author = {Baidya, Mehir and Maity, Bipasha and Goswami, Susobhan}, biburl = {https://www.bibsonomy.org/bibtex/29c6dd479b124a3b9d68964e0378cb623/dblp}, ee = {https://doi.org/10.1108/BPMJ-02-2023-0093}, interhash = {3923e9cd6600ec689e85059127bcb121}, intrahash = {9c6dd479b124a3b9d68964e0378cb623}, journal = {Bus. Process. Manag. J.}, keywords = {dblp}, number = 7, pages = {2147-2166}, timestamp = {2024-04-08T20:53:55.000+0200}, title = {A value-driven touchpoints strategy for managing the customer experience process.}, url = {http://dblp.uni-trier.de/db/journals/bpmj/bpmj29.html#BaidyaMG23}, volume = 29, year = 2023 }