%0 Conference Paper %1 conf/seke/TrinkenreichSCS15 %A Trinkenreich, Bianca %A Santos, Gleison %A Confort, Valdemar T. F. %A Santoro, Flávia Maria %B SEKE %D 2015 %E Xu, Haiping %I KSI Research Inc. and Knowledge Systems Institute Graduate School %K dblp %P 522-527 %T Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement. %U http://dblp.uni-trier.de/db/conf/seke/seke2015.html#TrinkenreichSCS15 %@ 1-891706-35-7

@inproceedings{conf/seke/TrinkenreichSCS15, added-at = {2021-02-03T00:00:00.000+0100}, author = {Trinkenreich, Bianca and Santos, Gleison and Confort, Valdemar T. F. and Santoro, Flávia Maria}, biburl = {https://www.bibsonomy.org/bibtex/29f28310fd72ab602fb811d1831fa02e9/dblp}, booktitle = {SEKE}, crossref = {conf/seke/2015}, editor = {Xu, Haiping}, ee = {https://doi.org/10.18293/SEKE2015-110}, interhash = {d7325a5e11528c95464c172b19a9321c}, intrahash = {9f28310fd72ab602fb811d1831fa02e9}, isbn = {1-891706-35-7}, keywords = {dblp}, pages = {522-527}, publisher = {KSI Research Inc. and Knowledge Systems Institute Graduate School}, timestamp = {2024-04-10T20:46:35.000+0200}, title = {Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement.}, url = {http://dblp.uni-trier.de/db/conf/seke/seke2015.html#TrinkenreichSCS15}, year = 2015 }