%0 Journal Article %1 novak2000measuring %A Novak, T.P. %A Hoffman, D.L. %A Yung, Y.F. %D 2000 %I INFORMS %J Marketing Science %K Customer_Experience Experience Structural_Modeling_Approach Survey %N 1 %P 22--42 %T Measuring the customer experience in online environments: A structural modeling approach %U http://scholar.google.de/scholar.bib?q=info:28e-ljtMV0EJ:scholar.google.com/&output=citation&hl=de&as_sdt=2000&ct=citation&cd=1 %V 19

@article{novak2000measuring, added-at = {2009-11-18T17:21:14.000+0100}, author = {Novak, T.P. and Hoffman, D.L. and Yung, Y.F.}, biburl = {https://www.bibsonomy.org/bibtex/2ba17b7dc75288a72c89f5c891add5b24/ls_leimeister}, interhash = {e8a56584e399c5ee5e1ffa2645657918}, intrahash = {ba17b7dc75288a72c89f5c891add5b24}, journal = {Marketing Science}, keywords = {Customer_Experience Experience Structural_Modeling_Approach Survey}, number = 1, pages = {22--42}, publisher = {INFORMS}, timestamp = {2009-11-18T17:21:14.000+0100}, title = {{Measuring the customer experience in online environments: A structural modeling approach}}, url = {http://scholar.google.de/scholar.bib?q=info:28e-ljtMV0EJ:scholar.google.com/&output=citation&hl=de&as_sdt=2000&ct=citation&cd=1}, volume = 19, year = 2000 }