Adoption of electronic government services among business organizations
in Singapore
The Journal of Strategic Information Systems, 14 (4):
417-440 (2005/12)Abstract
With the global emergence of public sector information communication
initiatives, there has been a growing need for research on factors
influencing adoption of e-Government services. To fill up the existing
knowledge gap in this area, this paper examines factors influencing
adoption of electronic government services among business organizations
in Singapore. Drawing on Rogers' Innovation Diffusion Theory and
on the literature on network externalities, social influence, and
barriers to adoption, this paper develops a theoretical framework
and proposes that perceived benefits, management readiness, sensitivity
to cost, external pressure, and social influences are positively
related to the adoption decision. We tested this framework using
survey data from 128 business organizations in Singapore. The results
show a significant positive relationship between perceived benefits,
external pressure, and social influence and the firms' decision to
adopt e-Government services. Some possible implications of our study
are that governments need to increase public awareness of direct
and indirect benefits of their e-services, to portray e-services
as up-to-date, effective and secure, and to put in place various
incentives to encourage their adoption.
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