A Sociotechnical Approach to Knowledge Management in the Era of Enterprise 2.0: the Case of OrganiK
by: Dimitris Bibikas and Dimitrios Kourtesis and Iraklis Paraskakis and Ansgar Bernardi and Leo Sauermann and Dimitris Apostolou and Gregoris Mentzas and Ana Cristina Vasconcelos
In: Scalable Computing: Practice and Experience Scientific International Journal for Parallel and Distributed Computing
, Vol. 9
, Nr. 4
, December
(2008)
, p. 315–327.
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Abstract
The increasing need of small knowledge-intensive companies for loosely-coupled
collaboration and ad-hoc knowledge sharing has led to a strong requirement
for an alternative approach to developing knowledge management systems.
This paper proposes a framework for managing organisational knowledge
that builds on a socio-technical perspective and considers people
as well as technology as two highly interconnected components. We
introduce a conceptualised system architecture that merges enterprise
social software characteristics from the realm of Enterprise 2.0,
and information processing techniques from the domain of Semantic
Web technologies. In order to deliver a KM approach that could assist
in reducing the socio-technical gap, we suggest deploying such a
solution using an integrated sociotechnical implementation methodology.


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