%0 Journal Article %1 Smyth2006 %A Smyth, Joanne B %A MacKenzie, James C %D 2006 %J Public Services Quarterly %K Referencia Referencia_digital Servicios_digitales %N 2/3 %P 85--99 %T Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation %U http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=23034219&site=ehost-live %V 2

@article{Smyth2006, added-at = {2015-05-04T22:06:34.000+0200}, author = {Smyth, Joanne B and MacKenzie, James C}, biburl = {https://www.bibsonomy.org/bibtex/2d3faaf8bc0314f6011d2d84061f8f3eb/merlo}, interhash = {17929c54f952a89f36a75792d26a61c0}, intrahash = {d3faaf8bc0314f6011d2d84061f8f3eb}, issn = {15228959}, journal = {Public Services Quarterly}, keywords = {Referencia Referencia_digital Servicios_digitales}, mendeley-tags = {Referencia digital}, number = {2/3}, pages = {85--99}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation}}, url = {http://search.ebscohost.com/login.aspx?direct=true\&db=lxh\&AN=23034219\&site=ehost-live}, volume = 2, year = 2006 }