%0 Conference Paper %1 conf/esem/TrinkenreichCBS18 %A Trinkenreich, Bianca %A Conte, Tayana %A Barcellos, Monalessa Perini %A Santos, Gleison %B ESEM %D 2018 %E Oivo, Markku %E Fernández, Daniel Méndez %E Mockus, Audris %I ACM %K dblp %P 35:1-35:10 %T Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers. %U http://dblp.uni-trier.de/db/conf/esem/esem2018.html#TrinkenreichCBS18

@inproceedings{conf/esem/TrinkenreichCBS18, added-at = {2021-10-14T00:00:00.000+0200}, author = {Trinkenreich, Bianca and Conte, Tayana and Barcellos, Monalessa Perini and Santos, Gleison}, biburl = {https://www.bibsonomy.org/bibtex/2e981d8750caa48715175bca3232e8613/dblp}, booktitle = {ESEM}, crossref = {conf/esem/2018}, editor = {Oivo, Markku and Fernández, Daniel Méndez and Mockus, Audris}, ee = {https://doi.org/10.1145/3239235.3268919}, interhash = {241a818dbe0bd1be283fa8f142670649}, intrahash = {e981d8750caa48715175bca3232e8613}, keywords = {dblp}, pages = {35:1-35:10}, publisher = {ACM}, timestamp = {2024-04-10T14:55:54.000+0200}, title = {Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers.}, url = {http://dblp.uni-trier.de/db/conf/esem/esem2018.html#TrinkenreichCBS18}, year = 2018 }