Ubiquitous computing systems often take the role of a trustee in a trust relationship
between users and ubiquitous computing systems. The goal of this chapter
is to increase the understanding of the formation of trust in such trust relationships.
Instead of using the predominant theoretical foundation of interpersonal trust, we
use the theoretical foundation of trust in automation from the HCI discipline. Since
we aim at creating insights on the formation of trust and its dimensions, we develop a
formative first-order, formative second-order measurement model for trust. To evaluate
the impact of the single indicators and dimensions on trust, we conduct a free
simulation experiment. Our results show that the dimensions performance, process
and purpose have a comparable impact on trust, and that indicators related to user
data are especially important. The results complement existing insights, deepening
the understanding of the formation of trust in ubiquitous computing systems.
%0 Conference Paper
%1 sollner2014understanding
%A Söllner, Matthias
%A Hoffmann, Axel
%A Hoffmann, Holger
%A Wacker, Arno
%A Leimeister, Jan Marco
%B Socio-technical Design of Ubiquitous Computing Systems
%C Berlin
%D 2014
%E David, K.
%E Geihs, K.
%E Leimeister, J. M.
%E Roßnagel, A.
%E Schmidt, L.
%E Stumme, G.
%E Wacker, A.
%I Springer
%K itegpub myown trust
%P 39-58
%T Understanding the Formation of Trust
%U http://dx.doi.org/10.1007/978-3-319-05044-7
%X Ubiquitous computing systems often take the role of a trustee in a trust relationship
between users and ubiquitous computing systems. The goal of this chapter
is to increase the understanding of the formation of trust in such trust relationships.
Instead of using the predominant theoretical foundation of interpersonal trust, we
use the theoretical foundation of trust in automation from the HCI discipline. Since
we aim at creating insights on the formation of trust and its dimensions, we develop a
formative first-order, formative second-order measurement model for trust. To evaluate
the impact of the single indicators and dimensions on trust, we conduct a free
simulation experiment. Our results show that the dimensions performance, process
and purpose have a comparable impact on trust, and that indicators related to user
data are especially important. The results complement existing insights, deepening
the understanding of the formation of trust in ubiquitous computing systems.
@inproceedings{sollner2014understanding,
abstract = {Ubiquitous computing systems often take the role of a trustee in a trust relationship
between users and ubiquitous computing systems. The goal of this chapter
is to increase the understanding of the formation of trust in such trust relationships.
Instead of using the predominant theoretical foundation of interpersonal trust, we
use the theoretical foundation of trust in automation from the HCI discipline. Since
we aim at creating insights on the formation of trust and its dimensions, we develop a
formative first-order, formative second-order measurement model for trust. To evaluate
the impact of the single indicators and dimensions on trust, we conduct a free
simulation experiment. Our results show that the dimensions performance, process
and purpose have a comparable impact on trust, and that indicators related to user
data are especially important. The results complement existing insights, deepening
the understanding of the formation of trust in ubiquitous computing systems.},
added-at = {2014-08-11T13:50:27.000+0200},
address = {Berlin},
author = {Söllner, Matthias and Hoffmann, Axel and Hoffmann, Holger and Wacker, Arno and Leimeister, Jan Marco},
biburl = {https://www.bibsonomy.org/bibtex/2ffff2c21382b44b12ca3d5c876cfe7d7/wacker},
booktitle = {Socio-technical Design of Ubiquitous Computing Systems},
editor = {David, K. and Geihs, K. and Leimeister, J. M. and Roßnagel, A. and Schmidt, L. and Stumme, G. and Wacker, A.},
interhash = {77e1576c3cd67696e6674b4af09a4a2f},
intrahash = {ffff2c21382b44b12ca3d5c876cfe7d7},
keywords = {itegpub myown trust},
pages = {39-58},
publisher = {Springer},
timestamp = {2014-08-11T13:50:27.000+0200},
title = {Understanding the Formation of Trust},
url = {http://dx.doi.org/10.1007/978-3-319-05044-7},
year = 2014
}