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%0 Conference Paper
%1 conf/bled/SimonsRLWHHK11
%A Simons, Luuk P. A.
%A de Reuver, Mark
%A Langley, David J.
%A van Waas, Roelien Attema
%A Hoeve, Maarten C.
%A Hulsbergen, Femke
%A de Koning, Nicole
%B Bled eConference
%D 2011
%K dblp
%P 52
%T Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors.
%U http://dblp.uni-trier.de/db/conf/bled/bled2011.html#SimonsRLWHHK11
@inproceedings{conf/bled/SimonsRLWHHK11,
added-at = {2016-11-26T00:00:00.000+0100},
author = {Simons, Luuk P. A. and de Reuver, Mark and Langley, David J. and van Waas, Roelien Attema and Hoeve, Maarten C. and Hulsbergen, Femke and de Koning, Nicole},
biburl = {https://www.bibsonomy.org/bibtex/24d48e2e81b3fdf09b6355d8ca3dc5ab2/dblp},
booktitle = {Bled eConference},
crossref = {conf/bled/2011},
ee = {http://aisel.aisnet.org/bled2011/52},
interhash = {3b6b9ab79ce6247e50d7426b2a0fcaae},
intrahash = {4d48e2e81b3fdf09b6355d8ca3dc5ab2},
keywords = {dblp},
pages = 52,
timestamp = {2016-11-29T11:36:18.000+0100},
title = {Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors.},
url = {http://dblp.uni-trier.de/db/conf/bled/bled2011.html#SimonsRLWHHK11},
year = 2011
}
