%0 Journal Article %1 journals/bise/BernerAM16 %A Berner, Martin %A Augustine, Jino %A Maedche, Alexander %D 2016 %J Business & Information Systems Engineering %K dblp %N 1 %P 31-42 %T The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM. %U http://dblp.uni-trier.de/db/journals/bise/bise58.html#BernerAM16 %V 58

@article{journals/bise/BernerAM16, added-at = {2016-01-26T00:00:00.000+0100}, author = {Berner, Martin and Augustine, Jino and Maedche, Alexander}, biburl = {https://www.bibsonomy.org/bibtex/2a18188c0ce148dd13f3710a91285000b/dblp}, ee = {http://dx.doi.org/10.1007/s12599-015-0414-0}, interhash = {3c9ba8ad2d6c74b0b6a855e753ff7f97}, intrahash = {a18188c0ce148dd13f3710a91285000b}, journal = {Business & Information Systems Engineering}, keywords = {dblp}, number = 1, pages = {31-42}, timestamp = {2016-01-27T11:38:21.000+0100}, title = {The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM.}, url = {http://dblp.uni-trier.de/db/journals/bise/bise58.html#BernerAM16}, volume = 58, year = 2016 }