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%0 Conference Paper
%1 conf/siguccs/DowningJC85
%A Downing, Linda
%A Jacobson, Ellen M.
%A Chambers, Doug
%B SIGUCCS
%D 1985
%E Esbin, Jack
%I ACM
%K dblp
%P 9-12
%T The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services.
%U http://dblp.uni-trier.de/db/conf/siguccs/siguccs1985.html#DowningJC85
%@ 0-89791-167-9
@inproceedings{conf/siguccs/DowningJC85,
added-at = {2017-02-01T00:00:00.000+0100},
author = {Downing, Linda and Jacobson, Ellen M. and Chambers, Doug},
biburl = {https://www.bibsonomy.org/bibtex/2adda80483635367d4b354d4cb5be8be5/dblp},
booktitle = {SIGUCCS},
crossref = {conf/siguccs/1985},
editor = {Esbin, Jack},
ee = {http://doi.acm.org/10.1145/318741.318743},
interhash = {4ed5ac99211a35f795f83869d1825c24},
intrahash = {adda80483635367d4b354d4cb5be8be5},
isbn = {0-89791-167-9},
keywords = {dblp},
pages = {9-12},
publisher = {ACM},
timestamp = {2017-02-02T11:39:20.000+0100},
title = {The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services.},
url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs1985.html#DowningJC85},
year = 1985
}