%0 Conference Paper %1 conf/spice/JanttiRWHC13 %A Jäntti, Marko %A Rout, Terry %A Wen, Lian %A Heikkinen, Sanna %A Cater-Steel, Aileen %B SPICE %D 2013 %E Woronowicz, Tanja %E Rout, Terry %E O'Connor, Rory V. %E Dorling, Alec %I Springer %K dblp %P 176-187 %T Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. %U http://dblp.uni-trier.de/db/conf/spice/spice2013.html#JanttiRWHC13 %V 349 %@ 978-3-642-38832-3

@inproceedings{conf/spice/JanttiRWHC13, added-at = {2022-10-02T00:00:00.000+0200}, author = {Jäntti, Marko and Rout, Terry and Wen, Lian and Heikkinen, Sanna and Cater-Steel, Aileen}, biburl = {https://www.bibsonomy.org/bibtex/299808f86b73e6edcf0d265df23f1e3e9/dblp}, booktitle = {SPICE}, crossref = {conf/spice/2013}, editor = {Woronowicz, Tanja and Rout, Terry and O'Connor, Rory V. and Dorling, Alec}, ee = {https://doi.org/10.1007/978-3-642-38833-0_16}, interhash = {526741ddb0989d2b45b675b6f54081e3}, intrahash = {99808f86b73e6edcf0d265df23f1e3e9}, isbn = {978-3-642-38832-3}, keywords = {dblp}, pages = {176-187}, publisher = {Springer}, series = {Communications in Computer and Information Science}, timestamp = {2024-04-10T14:18:00.000+0200}, title = {Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.}, url = {http://dblp.uni-trier.de/db/conf/spice/spice2013.html#JanttiRWHC13}, volume = 349, year = 2013 }