%0 Book %1 GVK213651475 %A Hill, Nigel %C Aldershot, Hampshire u.a. %D 1996 %I Gower %K Consumer_satisfaction Customer_services Evaluation Handbooks Marketing_research etc. manuals %T Handbook of customer satisfaction measurement %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+213651475&sourceid=fbw_bibsonomy %@ 0566077663

@book{GVK213651475, added-at = {2009-08-21T10:37:37.000+0200}, address = {Aldershot, Hampshire [u.a.]}, author = {Hill, {Nigel}}, biburl = {https://www.bibsonomy.org/bibtex/2667f4baf00e0ae9ee4dc7895a28ea109/fbw_hannover}, interhash = {560525b3907d1947d95214dbe7700127}, intrahash = {667f4baf00e0ae9ee4dc7895a28ea109}, isbn = {0566077663}, keywords = {Consumer_satisfaction Customer_services Evaluation Handbooks Marketing_research etc. manuals}, pagetotal = {X, 310}, ppn_gvk = {213651475}, publisher = {Gower}, timestamp = {2009-08-21T10:43:50.000+0200}, title = {Handbook of customer satisfaction measurement}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+213651475&sourceid=fbw_bibsonomy}, year = 1996 }