%0 Conference Paper %1 conf/or/HottumR14 %A Hottum, Peter %A Reuter-Oppermann, Melanie %B OR %D 2014 %E Lübbecke, Marco E. %E Koster, Arie %E Letmathe, Peter %E Madlener, Reinhard %E Peis, Britta %E Walther, Grit %I Springer %K dblp %P 233-239 %T Towards a Customer-Oriented Queuing in Service Incident Management. %U http://dblp.uni-trier.de/db/conf/or/or2014.html#HottumR14 %@ 978-3-319-28697-6

@inproceedings{conf/or/HottumR14, added-at = {2016-04-20T00:00:00.000+0200}, author = {Hottum, Peter and Reuter-Oppermann, Melanie}, biburl = {https://www.bibsonomy.org/bibtex/23480c5e4016ddf796807d09ca7970641/dblp}, booktitle = {OR}, crossref = {conf/or/2014}, editor = {Lübbecke, Marco E. and Koster, Arie and Letmathe, Peter and Madlener, Reinhard and Peis, Britta and Walther, Grit}, ee = {http://dx.doi.org/10.1007/978-3-319-28697-6_33}, interhash = {5dbaaead8426a987740ac13c66438a34}, intrahash = {3480c5e4016ddf796807d09ca7970641}, isbn = {978-3-319-28697-6}, keywords = {dblp}, pages = {233-239}, publisher = {Springer}, timestamp = {2016-04-21T11:41:30.000+0200}, title = {Towards a Customer-Oriented Queuing in Service Incident Management.}, url = {http://dblp.uni-trier.de/db/conf/or/or2014.html#HottumR14}, year = 2014 }