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%0 Conference Paper
%1 conf/profes/ShresthaCTTR13
%A Shrestha, Anup
%A Cater-Steel, Aileen
%A Tan, Wui-Gee
%A Toleman, Mark
%A Rout, Terry
%B PROFES
%D 2013
%E Heidrich, Jens
%E Oivo, Markku
%E Jedlitschka, Andreas
%E Baldassarre, Maria Teresa
%I Springer
%K dblp
%P 330-333
%T A Tool for IT Service Management Process Assessment for Process Improvement.
%U http://dblp.uni-trier.de/db/conf/profes/profes2013.html#ShresthaCTTR13
%V 7983
%@ 978-3-642-39258-0
@inproceedings{conf/profes/ShresthaCTTR13,
added-at = {2017-06-15T00:00:00.000+0200},
author = {Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry},
biburl = {https://www.bibsonomy.org/bibtex/2204da3fa89b55fbeeb2b7320c5aa13e1/dblp},
booktitle = {PROFES},
crossref = {conf/profes/2013},
editor = {Heidrich, Jens and Oivo, Markku and Jedlitschka, Andreas and Baldassarre, Maria Teresa},
ee = {https://doi.org/10.1007/978-3-642-39259-7_27},
interhash = {76587f22e6007d708fbf320d9e47e46e},
intrahash = {204da3fa89b55fbeeb2b7320c5aa13e1},
isbn = {978-3-642-39258-0},
keywords = {dblp},
pages = {330-333},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
timestamp = {2019-05-15T15:55:53.000+0200},
title = {A Tool for IT Service Management Process Assessment for Process Improvement.},
url = {http://dblp.uni-trier.de/db/conf/profes/profes2013.html#ShresthaCTTR13},
volume = 7983,
year = 2013
}