%0 Book %1 GVK191243558 %A Williams, Tom %C Aldershot u.a. %D 1996 %I Gower %K Consumer_complaints Customer_relations Customer_services %T Dealing with customer complaints %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191243558&sourceid=fbw_bibsonomy %@ 0566076977

@book{GVK191243558, added-at = {2009-08-21T10:31:17.000+0200}, address = {Aldershot [u.a.]}, author = {Williams, {Tom}}, biburl = {https://www.bibsonomy.org/bibtex/2b5b8728a59ebe118d7c0ce9933773b05/fbw_hannover}, interhash = {a25d2793ac9fa39b4640bdd500d09043}, intrahash = {b5b8728a59ebe118d7c0ce9933773b05}, isbn = {0566076977}, keywords = {Consumer_complaints Customer_relations Customer_services}, pagetotal = {XI, 132}, ppn_gvk = {191243558}, publisher = {Gower}, timestamp = {2009-08-21T10:31:50.000+0200}, title = {Dealing with customer complaints}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191243558&sourceid=fbw_bibsonomy}, year = 1996 }