%0 Journal Article %1 journals/emisaij/Sanz14 %A Sanz, Jorge L. %D 2014 %J Enterprise Modelling and Information Systems Architectures %K dblp %N 1 %P 50-69 %T Enabling Front-Office Transformation and Customer Experience through Business Process Engineering. %U http://dblp.uni-trier.de/db/journals/emisaij/emisaij9.html#Sanz14 %V 9

@article{journals/emisaij/Sanz14, added-at = {2020-02-07T00:00:00.000+0100}, author = {Sanz, Jorge L.}, biburl = {https://www.bibsonomy.org/bibtex/2e7bc3496e84f740f7775ef0dc720b958/dblp}, ee = {https://doi.org/10.18417/emisa.9.1.4}, interhash = {a576168410b327ceec1a4aa1c4a6f0bf}, intrahash = {e7bc3496e84f740f7775ef0dc720b958}, journal = {Enterprise Modelling and Information Systems Architectures}, keywords = {dblp}, number = 1, pages = {50-69}, timestamp = {2020-02-08T11:39:34.000+0100}, title = {Enabling Front-Office Transformation and Customer Experience through Business Process Engineering.}, url = {http://dblp.uni-trier.de/db/journals/emisaij/emisaij9.html#Sanz14}, volume = 9, year = 2014 }