%0 Book %1 GVK376354240 %A Homburg, Christian %A Fürst, Andreas %B Kompetenz in Wissenschaft & Management %C Mannheim %D 2003 %I Univ. Mannheim %K Benchmarking Deutschland Reklamation %T Beschwerdemanagement in deutschen Unternehmen %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+376354240&sourceid=fbw_bibsonomy %7 1. Aufl. %@ 3893332944

@book{GVK376354240, added-at = {2009-08-21T12:16:51.000+0200}, address = {Mannheim}, author = {Homburg, {Christian} and Fürst, {Andreas}}, biburl = {https://www.bibsonomy.org/bibtex/26e15c5a8fe631cb18c2fb4ed596a2bde/fbw_hannover}, edition = {1. Aufl.}, interhash = {aaad894e1ab0d66d7d7ce3555d5acc09}, intrahash = {6e15c5a8fe631cb18c2fb4ed596a2bde}, isbn = {3893332944}, keywords = {Benchmarking Deutschland Reklamation}, pagetotal = {33}, ppn_gvk = {376354240}, publisher = {Univ. Mannheim}, series = {Kompetenz in Wissenschaft & Management}, subtitle = {eine branchenübergreifende Erhebung des State of Practice}, timestamp = {2009-08-21T12:17:09.000+0200}, title = {Beschwerdemanagement in deutschen Unternehmen}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+376354240&sourceid=fbw_bibsonomy}, year = 2003 }