%0 Journal Article %1 Ward2003 %A Ward, David %D 2003 %J Reference Services Review %K Referencia Servicios_digitales %N 1 %P 46--56 %T Using virtual reference transcripts for staff training %V 31

@article{Ward2003, added-at = {2015-05-04T22:06:34.000+0200}, author = {Ward, David}, biburl = {https://www.bibsonomy.org/bibtex/245bc088e3c3ac9dedd6db0c3cc932bc2/merlo}, interhash = {ab1e1a83ab8eae34013eab63e5972bad}, intrahash = {45bc088e3c3ac9dedd6db0c3cc932bc2}, issn = {0090-7324}, journal = {Reference Services Review}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = 1, pages = {46--56}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Using virtual reference transcripts for staff training}}, volume = 31, year = 2003 }