%0 Journal Article %1 Kazmer2007 %A Kazmer, Michelle M %A Burnett, Gary %A Dickey, Michael H %D 2007 %J Library and Information Science Research %K Referencia Servicios_digitales %N 1 %P 5--29 %T Identity in customer service chat interaction: Implications for virtual reference %U http://www.sciencedirect.com/science/article/B6W5R-4N3X0K4-1/2/ef3cea7b58c55cf266e0f3305d6d4a0e %V 29

@article{Kazmer2007, added-at = {2015-05-04T22:06:34.000+0200}, author = {Kazmer, Michelle M and Burnett, Gary and Dickey, Michael H}, biburl = {https://www.bibsonomy.org/bibtex/248ab417994802fdea646993598f116a7/merlo}, interhash = {b9bfafd7faa239f08411443c6f1b485f}, intrahash = {48ab417994802fdea646993598f116a7}, journal = {Library and Information Science Research}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = 1, pages = {5--29}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Identity in customer service chat interaction: Implications for virtual reference}}, url = {http://www.sciencedirect.com/science/article/B6W5R-4N3X0K4-1/2/ef3cea7b58c55cf266e0f3305d6d4a0e}, volume = 29, year = 2007 }