%0 Journal Article %1 Ahmed2006 %A Ahmed, Terry T %A Willard, Carolyn %A Zorn, Marcia %D 2006 %J First Monday %K Referencia Servicios_digitales %N 11 %P s.d.--Disponible en http://firstmonday.org %T Automated customer service at the National Library of Medicine %V 11 %Z AV - http://131.193.153.231/www/issues/issue11\_11/ahmed/index.html

@article{Ahmed2006, added-at = {2015-05-04T22:06:34.000+0200}, annote = {AV - http://131.193.153.231/www/issues/issue11\_11/ahmed/index.html}, author = {Ahmed, Terry T and Willard, Carolyn and Zorn, Marcia}, biburl = {https://www.bibsonomy.org/bibtex/2a96f720769d44163a9429616f310f592/merlo}, interhash = {bd740ca8d5291356f9ec99c1b1d4aa8a}, intrahash = {a96f720769d44163a9429616f310f592}, issn = {1396-0466}, journal = {First Monday}, keywords = {Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, number = 11, pages = {s.d.--Disponible en http://firstmonday.org}, timestamp = {2015-06-24T19:45:58.000+0200}, title = {{Automated customer service at the National Library of Medicine}}, volume = 11, year = 2006 }