%0 Conference Paper %1 conf/wsc/PichitlamkenDLA03 %A Pichitlamken, Juta %A Deslauriers, Alexandre %A L'Ecuyer, Pierre %A Avramidis, Athanassios N. %B WSC %D 2003 %E Chick, Stephen E. %E Sanchez, Paul J. %E Ferrin, David M. %E Morrice, Douglas J. %I IEEE Computer Society %K dblp %P 1805-1812 %T Customer relations management: call center operations: modelling and simulation of a telephone call center. %U http://dblp.uni-trier.de/db/conf/wsc/wsc2003.html#PichitlamkenDLA03 %@ 0-7803-8132-7

@inproceedings{conf/wsc/PichitlamkenDLA03, added-at = {2023-03-24T00:00:00.000+0100}, author = {Pichitlamken, Juta and Deslauriers, Alexandre and L'Ecuyer, Pierre and Avramidis, Athanassios N.}, biburl = {https://www.bibsonomy.org/bibtex/243b85f174f9815601841e71772e40901/dblp}, booktitle = {WSC}, crossref = {conf/wsc/2003}, editor = {Chick, Stephen E. and Sanchez, Paul J. and Ferrin, David M. and Morrice, Douglas J.}, ee = {https://dl.acm.org/citation.cfm?id=1031065}, interhash = {c9c10a72d486cd7faf128f57153f8b88}, intrahash = {43b85f174f9815601841e71772e40901}, isbn = {0-7803-8132-7}, keywords = {dblp}, pages = {1805-1812}, publisher = {IEEE Computer Society}, timestamp = {2024-04-09T16:46:29.000+0200}, title = {Customer relations management: call center operations: modelling and simulation of a telephone call center.}, url = {http://dblp.uni-trier.de/db/conf/wsc/wsc2003.html#PichitlamkenDLA03}, year = 2003 }