%0 Journal Article %1 journals/jitech/WatsonPCN93 %A Watson, Richard T. %A Pitt, Leyland F. %A Cunningham, Chris J. %A Nel, Deon %D 1993 %J JIT %K dblp %N 4 %P 257-265 %T User satisfaction and service quality of the IS department: closing the gaps. %U http://dblp.uni-trier.de/db/journals/jitech/jitech8.html#WatsonPCN93 %V 8

@article{journals/jitech/WatsonPCN93, added-at = {2017-04-22T00:00:00.000+0200}, author = {Watson, Richard T. and Pitt, Leyland F. and Cunningham, Chris J. and Nel, Deon}, biburl = {https://www.bibsonomy.org/bibtex/22fd5a77be4c92efacd4dbfd598b7fbae/dblp}, ee = {http://dx.doi.org/10.1057/jit.1993.36}, interhash = {ce8f52e1a0bc7bc34533d9757a3c5b4a}, intrahash = {2fd5a77be4c92efacd4dbfd598b7fbae}, journal = {JIT}, keywords = {dblp}, number = 4, pages = {257-265}, timestamp = {2017-04-25T12:41:41.000+0200}, title = {User satisfaction and service quality of the IS department: closing the gaps.}, url = {http://dblp.uni-trier.de/db/journals/jitech/jitech8.html#WatsonPCN93}, volume = 8, year = 1993 }