Inproceedings,

Leveraging Personal Information in Enterprise Environments – Problem Framework and Solution Outline using the Nepomuk Social Semantic Desktop

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Proceedings of the ECKM 2008, (2008)

Abstract

Today’s knowledge workers (KWers) face information and task overload. To cope with this situation, the Personal Information Management (PIM) research domain has developed approaches that help KWers to organize their personal information like, e.g., email and task management. The rise of semantic desktop technologies, e.g., as developed in the Nepomuk project, enables the KWer to organize personal knowledge in a structured, formalized way and to keep this knowledge independent of applications in a consolidated semantic knowledge layer. However, a major part of a KWer’s daily work takes part in the context of a group or even an organization like an enterprise. There, organizational knowledge management (KM) approaches deal with managing the corresponding information, e.g., a knowledge base with experts in an enterprise. Taking advantage of the KWer’s modeled personal knowledge on the semantic desktop, new opportunities arise to leverage existing organizational information for a KWer’s PIM and thus to the KWer’s benefit and vice versa to leverage the KWer’s personal information for the organization. In this paper, we present a framework structuring the problems into distinct domains. For each of the identified problem domains, we detail how a KWer’s PIM applications as well as enterprise applications can benefit and what technology foundation needs to be put in place to realize this. For example, by interconnecting the KWer’s personal information with available organizational information resources, the KWer can manage personal information from an organizational perspective leading to more efficient work in the organizational environment. A case study shows a concrete solution for one of the problem domains. We conclude this paper by a discussion, a review of related work and an outlook to future work.

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