Abstract
“This article examines the labour relations practices of multinational
corporations (MNCs) in the German and Spanish quick-food service
sectors. The demand for greater profitability and lower costs is
leading to a greater standardization of work methods across a widening
range of food service operators, resulting in the gradual elimination
of more expensive, skilled and experienced workers, and an increasingly
non-union approach in employee relations practices. The outcome involves
increasing standardization, union exclusion, low trust, low skills,
and low pay. These sectoral characteristics appear to outweigh both
country-of-origin and host-country effects. The findings therefore
confirm continuing variation within national industrial relations
systems and the importance of sectoral characteristics and organizational
contingencies in understanding MNC cross-border behaviour.”
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