Article,

ZONE DEVELOPMENT POLICY IMPLEMENTATION INTEGRITY TOWARDS A CORRUPTION-FREE AREAS (WBK) ANDCLEAN SERVING BUREAUCRATIC AREA (WBBM) USE REALIZE IMPROVEMENT OF PUBLIC SERVICES IN GORONTALO PROVINCE REPRESENTATIVE BPK OFFICE

.
CENTRAL ASIAN JOURNAL OF SOCIAL SCIENCES AND HISTORY, 4 (1): 32-46 (January 2023)

Abstract

This study aims to determine and analyze the implementation of the integrity zone development policy towards WBK/ WBBM in order to realize an increase inpublic services at the BPK Representative Office for Gorontalo Province. This research approach is qualitative. This type of research is descriptive qualitative. Data collection techniques used are interviews, observation, and documentation studies. Data analysis techniques namely data reduction, data presentation, and drawing conclusions. The results of the study show that 1) Service Standards, Excellent Service Culture, and Satisfaction Assessment Service Standards at the BPK Representative Office for Gorontalo Province have been implemented based on PERMENPANRB RI No. 10/ 2019. However, the implementation of Service Standards and Excellent Service Culture has not been optimal, while the indicators for implementing Service Satisfaction Assessment have been optimal. The implementation of the integrity zone development policy towards WBK/WBBM has been able to realize an increase in public services at the BPK Representative Office of Gorontalo Province; 2) The determinant factor in the implementation of the integrity zone development policy towards WBK/WBB in order to realize an increase in public services at the BPK Representative Office for Gorontalo Province, namely Implementor Compliance, is a support factor as well as an inhibiting for the implementation of the policy. Meanwhile, the factor of Smooth Function Routines, and the factor of Realizing the Desired Performance and Impact are supporting factors in the implementation of the integrity zone development policy towards WBK/WBBM at the BPK Representative Office of Gorontalo Province

Tags

Users

  • @centralasian_20

Comments and Reviews