%0 Journal Article %1 journals/ijss/MillerHJ11 %A Miller, Robert E. %A Hardgrave, Bill C. %A Jones, Thomas W. %D 2011 %J Int. J. Serv. Stand. %K dblp %N 1 %P 1-17 %T SERVQUAL dimensionality: an investigation of presentation order effect. %U http://dblp.uni-trier.de/db/journals/ijss/ijss7.html#MillerHJ11 %V 7

@article{journals/ijss/MillerHJ11, added-at = {2020-09-24T00:00:00.000+0200}, author = {Miller, Robert E. and Hardgrave, Bill C. and Jones, Thomas W.}, biburl = {https://www.bibsonomy.org/bibtex/27adc0add8ab86331646284891650626d/dblp}, ee = {https://doi.org/10.1504/IJSS.2011.040639}, interhash = {fcf8eb734a30908e4560496863338e88}, intrahash = {7adc0add8ab86331646284891650626d}, journal = {Int. J. Serv. Stand.}, keywords = {dblp}, number = 1, pages = {1-17}, timestamp = {2020-09-25T11:53:21.000+0200}, title = {SERVQUAL dimensionality: an investigation of presentation order effect.}, url = {http://dblp.uni-trier.de/db/journals/ijss/ijss7.html#MillerHJ11}, volume = 7, year = 2011 }