Abstract
This paper presents a practical methodology for developing a process-based
Knowledge Management System (KMS) to assist Asset Management and,
at the same time, support the creation of a true Learning Organisation.
The KMS integrates existing management databases, process maps supporting
operations, maintenance and improvement initiatives and Intranet
resources and knowledge repositories.This systematic approach promotes
continuous improvement (CI) through the consideration of corporate
strategic plans and the utilisation of available data already held
within the company's management databases (production, quality and
maintenance). Process maps play a key role in the KMS as they are
used effectively to define the manner in which data should be analysed,
and to trigger the implementation of improvement tools and running
of operations and maintenance tasks in a true CI environment. The
KMS ensures a consistent and rigorous approach to carry out all improvement
initiatives and other key asset management activities. The final
part of the methodology addresses the creation of an Intranet-based
knowledge repository. This repository allows searching stored knowledge
about issues such as current assets, new knowledge generated from
improvement projects, details of expertise located in different areas
of the company, key business drivers, etc. This methodology acknowledges
both the tacit and explicit knowledge within the company, and it
represents an appropriate environment to promote and develop a true
learning organisation. The application of process maps promotes the
operationalisation of knowledge, which helps to retain organisational
knowledge. Although based on a case study, this process-based KMS
could be adapted to SMEs or large manufacturing organisations. Copyright
� 2007 John Wiley & Sons, Ltd.
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