%0 Conference Proceedings %1 parikh2016centres %A Parikh, Vishal %D 2016 %K reser2016 %T 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research

@proceedings{parikh2016centres, added-at = {2017-04-03T11:25:14.000+0200}, author = {Parikh, Vishal}, biburl = {https://www.bibsonomy.org/bibtex/206eaf4a381a32ea1f674f55572552c79/aschletz}, interhash = {b0e49f75e2e5d10023de83db245ec223}, intrahash = {06eaf4a381a32ea1f674f55572552c79}, keywords = {reser2016}, timestamp = {2017-04-03T11:25:14.000+0200}, title = {'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research}, year = 2016 }