Some people believe that nudges are an insult to human agency; that nudges are based on excessive trust in government; that nudges are covert; that nudges are m
The most critical intervention point to affect design at and across all physical scales (see graphic below) is to pay attention to the processes and patterns underlying their physical manifestations…
For some support organizations, the swarming model, with its emphasis on real-time handling of issues, can deliver faster and more effective response and resolution.
R. Kraft, and J. Zien. WWW '04: Proceedings of the 13th international conference on World Wide Web, page 666--674. New York, NY, USA, ACM Press, (2004)
X. Wang, and C. Zhai. Proceedings of the 30 th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval 2007, (2007)
S. Niwa, T. Doi, and S. Honiden. ITNG '06: Proceedings of the Third International Conference on Information Technology: New Generations (ITNG'06), page 388--393. Washington, DC, USA, IEEE Computer Society, (2006)
J. Freyne, R. Farzan, P. Brusilovsky, B. Smyth, and M. Coyle. IUI '07: Proceedings of the 12th international conference on Intelligent user interfaces, page 52--61. New York, NY, USA, ACM Press, (2007)
Z. Huang, X. Li, and H. Chen. JCDL '05: Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries, page 141--142. New York, NY, USA, ACM Press, (2005)