Some people believe that nudges are an insult to human agency; that nudges are based on excessive trust in government; that nudges are covert; that nudges are m
The most critical intervention point to affect design at and across all physical scales (see graphic below) is to pay attention to the processes and patterns underlying their physical manifestations…
For some support organizations, the swarming model, with its emphasis on real-time handling of issues, can deliver faster and more effective response and resolution.
C. Brooks, and N. Montanez. WWW '06: Proceedings of the 15th international conference on World Wide Web, page 625-632. New York, NY, USA, ACM Press, (2006)