Since his appointment as head of KM solutions at the BBC, he has jumpstarted collaboration and knowledge sharing among employees on a budget that would make most software vendors squirm.
A. Majchrzak, C. Wagner, and D. Yates. WikiSym '06: Proceedings of the 2006 international symposium on Wikis, page 99--104. New York, NY, USA, ACM Press, (2006)