%0 Conference Paper %1 conf/icdm/PetersDP13 %A Peters, Edward M. L. %A Dedene, Guido %A Poelmans, Jonas %B ICDM Workshops %D 2013 %E Ding, Wei %E Washio, Takashi %E Xiong, Hui %E Karypis, George %E Thuraisingham, Bhavani %E Cook, Diane J. %E Wu, Xindong %I IEEE Computer Society %K dblp %P 228-233 %T Understanding Service Quality and Customer Churn by Process Discovery for a Multi-National Banking Contact Center. %U http://dblp.uni-trier.de/db/conf/icdm/icdmw2013.html#PetersDP13 %@ 978-0-7695-5109-8

@inproceedings{conf/icdm/PetersDP13, added-at = {2023-03-24T00:00:00.000+0100}, author = {Peters, Edward M. L. and Dedene, Guido and Poelmans, Jonas}, biburl = {https://www.bibsonomy.org/bibtex/2920a329c53bf57d317b3e1b417880194/dblp}, booktitle = {ICDM Workshops}, crossref = {conf/icdm/2013w}, editor = {Ding, Wei and Washio, Takashi and Xiong, Hui and Karypis, George and Thuraisingham, Bhavani and Cook, Diane J. and Wu, Xindong}, ee = {https://doi.ieeecomputersociety.org/10.1109/ICDMW.2013.65}, interhash = {2e464ca53ba3a9c482489611152ad8f3}, intrahash = {920a329c53bf57d317b3e1b417880194}, isbn = {978-0-7695-5109-8}, keywords = {dblp}, pages = {228-233}, publisher = {IEEE Computer Society}, timestamp = {2024-04-09T10:21:04.000+0200}, title = {Understanding Service Quality and Customer Churn by Process Discovery for a Multi-National Banking Contact Center.}, url = {http://dblp.uni-trier.de/db/conf/icdm/icdmw2013.html#PetersDP13}, year = 2013 }