Incollection,

The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies

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From CSCW to Web 2.0: European Developments in Collaborative Design, Part 3, Springer,, London ;;New York :, (2010)

Abstract

In recent years, we have experienced the rise of so-called Web 2.0 applications, in which a large number of users voluntarily engage in collaborative work. The characteristics of Web 2.0 can be best described as an “architecture of participation” (O’Reilly 2005), which includes simplicity of usage, immediate feedback on UI and structural level, and valuing each user’s contributions (Grudin 2006; Kittur et al. 2007). Web 2.0 orchestrates available technology in a way that encourages users to participate actively as its architecture of participation helps to balance effort and benefit even in work-related settings. The success of these applications – e.g., Wikis, Word Processors on the Web, or Social Tagging systems – supports this point of view. This immediately leads to the question whether Web 2.0 applications are the new generation of collaboration support systems.

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