%0 Conference Paper %1 conf/chi/LiuDZZHGXZZW20 %A Liu, Mingming %A Ding, Qicheng %A Zhang, Yu %A Zhao, Guoguang %A Hu, Changjian %A Gong, Jiangtao %A Xu, Penghui %A Zhang, Liuxin %A Wang, Qianying %B CHI Extended Abstracts %D 2020 %E Bernhaupt, Regina %E Mueller, Florian 'Floyd' %E Verweij, David %E Andres, Josh %E McGrenere, Joanna %E Cockburn, Andy %E Avellino, Ignacio %E Goguey, Alix %E Bjøn, Pernille %E Zhao, Shengdong %E Samson, Briane Paul %E Kocielnik, Rafal %I ACM %K dblp %P 1-7 %T Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot. %U http://dblp.uni-trier.de/db/conf/chi/chi2020a.html#LiuDZZHGXZZW20 %@ 978-1-4503-6819-3

@inproceedings{conf/chi/LiuDZZHGXZZW20, added-at = {2023-03-16T00:00:00.000+0100}, author = {Liu, Mingming and Ding, Qicheng and Zhang, Yu and Zhao, Guoguang and Hu, Changjian and Gong, Jiangtao and Xu, Penghui and Zhang, Liuxin and Wang, Qianying}, biburl = {https://www.bibsonomy.org/bibtex/279396554f4fe9f21b91689b24acf863e/dblp}, booktitle = {CHI Extended Abstracts}, crossref = {conf/chi/2020a}, editor = {Bernhaupt, Regina and Mueller, Florian 'Floyd' and Verweij, David and Andres, Josh and McGrenere, Joanna and Cockburn, Andy and Avellino, Ignacio and Goguey, Alix and Bjøn, Pernille and Zhao, Shengdong and Samson, Briane Paul and Kocielnik, Rafal}, ee = {https://doi.org/10.1145/3334480.3382905}, interhash = {c48097cb438a2999f96f83748949e789}, intrahash = {79396554f4fe9f21b91689b24acf863e}, isbn = {978-1-4503-6819-3}, keywords = {dblp}, pages = {1-7}, publisher = {ACM}, timestamp = {2024-04-09T18:39:27.000+0200}, title = {Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot.}, url = {http://dblp.uni-trier.de/db/conf/chi/chi2020a.html#LiuDZZHGXZZW20}, year = 2020 }